Frequently Asked Questions


Bonita Springs Utilities Customer Service Department Contact Information:

Bonita Springs Utilities, Inc.
11900 E. Terry St.
Bonita Springs, FL 34135

Hours of Operation: Monday – Friday from 7:30 am - 5:00 pm EST
Ph: (239) 992-0711
Ph: (800) 583-1496
Fx: (249) 947-7460
Email: custserv@bsu.us
Website: https://bsu.us

What benefits will I see with this payment service?Answer: Review the below benefits to using the customer portal:

  • • Clean and easy site navigation
  • • Multiple payment options
  • • Manage e-billing
  • • Manage auto payments
  • • Manage multiple accounts with one log on
  • • Manage Text and Pay

How can I view my bill online or sign up for e-billing?Answer: Register your account to view your bill online or sign up for e-billing.

How can I pay my bill online?Answer: You can register your account to make payments or skip the registration to pay as a guest. Once you have successfully logged in, please choose the "Make Payment" option on your Home page. You have the following payment options online:

  • • Credit Card (Visa, MasterCard, Discover, American Express)
  • • Debit Card (Visa, MasterCard, or Discover)
  • • E-Check (Checking or Savings Account

What other online payment features/options do I have?Answer: The below payment options are also available.

  • • Save multiple payment methods for quick and easy processing using the “Account Settings” tab.
  • • Schedule Auto Payments using the "Auto-Pay" tab.
  • • Register online for our Text and Pay option to get reminders of your bill due date and pay your bill via one easy text message!

What other payment features / options do I have?Answer: The below payment options are also available:

  • • Save multiple payment methods for quick and easy processing using the “Account Settings” tab.
  • • Schedule Auto Payments with First Billing Services using the “Account Settings” tab.
    • • Due date
    • • Specific recurring date
  • • Register online for Text and Pay. Get reminders about your due date and pay your bill with one easy text!

What other payment options do I have if I prefer to not make a payment online?Answer: The below payment options are also available:

  • • Mail your payment to:

    • Bonita Springs Utilities, Inc.
    • PO Box 11689
    • Naples, FL 34101
  • • You can make a payment over the phone during regular business hours by contacting Bonita Springs Customer Service at 239-992-0711. Office hours are Monday – Friday from 7:30AM – 5:00PM.
  • • In Person at the BSU drive-through window or in the BSU lobby located at 11900 East Terry Street.

What information do I need to register my account?Answer: To create a new account, you will need to enter the following information:

  • • Account Number (s)
  • • Zip Code of Service Address (s)

How can I register more than one account under the same username?Answer: Register one of your accounts using the “Register” tab from the Secure Client Log in screen. Click on “Manage Accounts” to add additional accounts to your username. Once the additional accounts are registered, navigate the accounts using the quick drop menu on the top right side of your screen.

How do I remove an account from my username?Answer: Click on “Manage Accounts” to remove an account from your username. Simply click on the delete button of any accounts you wish to remove.

I forgot my User Name.Answer: Please click on the “Forgot your User Name?” link on the Secure Client Log In screen. Enter your email address and click “Retrieve User Name” to retrieve your user name via email.

I forgot my password.Answer: Please click on the “Forgot your Password?” link on the Secure Client Log In screen. Enter your user name and click “Reset Password” to receive a temporary password via email.

How can I view my payment history information online?Answer: To view a copy of the previous payments processed by First Billing Services, choose the “Account History” option on your home page. You can email or print receipts from this location.

Account Questions?

Call Bonita Springs Utilities Customer Service

custserv@bsu.us
(239)992-0711

Customer Service Hours
Mon - Fri: 7:30AM - 5:00PM EST


FOR WATER AND SEWER EMERGENCIES
CALL (239)992-0711
24 HOURS

Payment Portal Questions?

Call First Billing Services Customer Service

customerservice@firstbilling.com
(855)270-3592
Customer Service Hours
Mon - Fri: 9:00AM - 5:30PM EST